Privacy Policy

How we collect, use, share, and protect your data at Arrowhead Roofing & Exteriors.

Introduction

We respect your privacy and are committed to protecting personal information collected from visitors and customers. This policy explains:

Information We Collect

Types of Information Collected

Personal information provided by you: name, phone, email, project address, message details when using forms.

Automatically collected data: IP address, browser/device type, pages visited, referral origin.

Cookies and similar technologies: session cookies and analytics tools used to improve site function. Under laws like CalOPPA, we must disclose collection of personal information including data gathered via cookies.

How We Use Your Information

Purpose of Data Use

To respond to service requests, schedule inspections, and provide quotes

To improve website performance and usability

To support insurance and warranty documentation

We do not sell or rent personal data to third parties

Cookies & Tracking Technology

Cookie Policy & Your Choices

We use essential and analytics cookies to enable functionality and monitor site performance.

If serving visitors from California or the EU, we display a consent banner and allow opt-out before setting non‑essential cookies.

Users can reject cookies via browser settings or consent banner preferences.

Disabling cookies may limit certain features (e.g., form retention or analytics).

Insurance-Related Disclosures

Missouri Insurance Claim Compliance

Under Missouri regulations (Mo. Code Regs. tit. 20, §100‑1.030 and §100‑1.040), insurers must acknowledge a property damage claim within 10 working days and complete the investigation within 30 days unless extended.

Insurers must accept or deny valid claims within 15 working days of receiving properly executed proofs of loss. Written denial must reference policy provisions.

Missouri’s unfair claims settlement regulations also require prompt, fair, and equitable handling of storm damage claims.

Arrowhead provides documented inspections and photo-supported estimates aligned with these requirements, helping customers comply with insurer timelines and regulations.

Sharing Your Information

When We May Share Your Data

With insurance companies or manufacturers during claims or warranty processes

With service providers (e.g., form platforms or CRM systems), subject to confidentiality agreements

To comply with legal obligations (e.g., subpoenas)—we never sell personal data

Data Retention & Security

Data Storage & Protection

We retain personal data only as long as necessary to fulfill service requests or comply with legal obligations

We implement industry-standard safeguards to ensure data security and restrict access to authorized personnel

Your Rights & Choices

Control Over Your Data

You can request access, correction, or deletion by contacting us

Unsubscribe from optional email communications at any time

California residents may request specific disclosures or opt-out of data “sale” per CalOPPA and CCPA

Children’s Privacy

Data from Minors

Our site is not directed to users under 13

We do not knowingly collect information from children.

If we learn that child data was submitted, we will promptly delete it upon request.

Changes to This Policy

Policy Updates

We may update this policy when necessary.

The revision date will appear at the top.

Significant changes may be announced via website notices or email outreach.

Contact / Privacy Requests

Contact Information

For questions or requests related to this Privacy Policy, you may reach us at:

Email: privacy@arrowheadroofing.com

Phone: (636) 675‑2246